Blood Hub User Guide

Sign In Instructions

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Go to https://nybc.bloodhub.com (the Hospital Name and User Name appear at the top of the homepage). Hospital Admin completes this form for each authorized user of BloodHub. Hospital Admin role is the only role that can create users. This role also has authorization to change or modify hospital address information.

New Users

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Be sure to notify your hospital IT department when BloodHub is planned to launch, and please be sure to accurately designate the correct user role for your staff.

Terminology Comparision

BloodHub vs. OrderTrak

Routine=Orders changed daily

ASAP=Supplemental orders

STAT= Emergency orders

Scheduled=Standing orders (that are not changed)

Delivery=DO NOT USE ‘DELIVERED BY’ ON THE BLOODHUB DELIVERY TYPE SCREEN

For Help

CALL 855.55.BLOOD

(855.552.5663)

For Training Assistance

Contact Customer Care Center staff or Customer Relations Manager:

NYBC Customer Care Center

The NYBC Customer Care Center is open 24 hours a day, 7 days a week and can assist you with BloodHub related questions or concerns.

Call: 855.55.BLOOD (855.552.5663) or 718.707.3771

Fax: 718.707.3551

Email: customercare@nybc.org

Customer Center Staff

Customer Service Director
Susan Kusic
skusic@nybc.org
732.433.5962

Customer Service Managers
Dorian Deschesne-Walsh
ddeschesne-walsh@nybc.org
646.629.1923

Lisa Moore
lmoore@nybc.org
929.429.0758

Joe Ferrara
jferrara@nybc.org
646.669.2765

Director of Marketing
Blood, Laboratory and Medical Services
Rich Miller-Murphy
rmiller-murphy@nybc.org
212.570.3202